🚨 Update 19/11
Check out our new Wolfi's Pop-Up Store at Škoda Ali & Sons
🚨 Important Updates
Wolfi’s Sheikh Zayed Road store closed indefinitely due to fire damage.
Earlier today, a fire occurred at our Wolfi’s Sheikh Zayed Road store and workshop.
We’re relieved to confirm that everyone is safe, and no injuries have been reported.
Access to the building is currently restricted while authorities and our internal teams assess the situation. As a result, the store and workshop will remain temporarily closed until further notice.
Our Wolfi’s locations in Al Khawaneej, Abu Dhabi, and Al Ain remain open as usual, and our teams there are ready to support customers wherever possible.
Additionally, our online store wolfis.ae is fully operational for orders, product inquiries, and support. However, some deliveries and responses may experience slight delays as we work to adapt operations during this time.
For customers who may have had bikes or items at the SZR workshop, please rest assured that we are working closely with the relevant teams and authorities to gather accurate information. We understand how important your bikes are, and we’ll share direct updates as soon as we have clear visibility.
We will continue to post all official updates on this page as they become available. Please check back here for the latest information and next steps.
If you need assistance or have any questions, please contact our customer care team:
📩 Email:customercare@wolfis.ae
📱 WhatsApp:+971 50 273 4661
Thank you for your patience, understanding, and continued support of the Wolfi’s community.
Wolfi and Team
FAQ's 💬
What happened at the Sheikh Zayed Road store?
On Wednesday 5th November midnight, a fire occurred at our Wolfi’s Sheikh Zayed Road store and workshop. We’re relieved to confirm that everyone is safe, and no injuries have been reported.
Our Wolfi’s locations in Al Khawaneej Walk, Abu Dhabi, and Al Ain remain open as usual, and our teams there are ready to support customers wherever possible.
Additionally, our online store wolfis.ae is fully operational for orders, product inquiries, and support. However, some deliveries and responses may experience slight delays as we work to adapt operations during this time.
Why can I not reach the Wolfi's Hotline Number - 800WOLFIS 800 965 347 ?
The fire has impacted our phone system and we are working hard on getting the connection up and running again, in the mean time we are available via whatsapp and email only.
Please contact us at customercare@wolfis.ae or
+971 50 273 4661 and we'll try to assist you on the best possible way.
Is my bike safe if it was in the SZR workshop?
If your bike has been serviced in our workshop, please contact us at customercare@wolfis.ae or
+971 50 273 4661 and provide your name and phone number. We’ll review your request and get back to you as soon as possible.
I had just purchased a new bike — what happens to my order?
If you purchased a bike at Wolfi's, please contact us at customercare@wolfis.ae or +971 50 273 4661 and we'll try to assist you on the best possible way.
When will I receive my new bike handover?
We are working closely with the relevant teams and authorities to gather accurate information. We understand how important your bikes are, and we’ll share direct updates as soon as we have clear visibility.
Please contact us at customercare@wolfis.ae or
+971 50 273 4661 and we'll try to assist you on the best possible way.
Can I still shop online?
Our online store wolfis.ae is fully operational for orders, product inquiries, and support. However, some deliveries and responses may experience slight delays as we work to adapt operations during this time.
Are other Wolfi’s stores open?
Our Wolfi’s locations in Al Khawaneej Walk, Abu Dhabi, and Al Ain remain open as usual, and our teams there are ready to support customers wherever possible.
Can I bring my bike to another location for service?
Yes, our Wolfi’s locations in Al Khawaneej Walk, Abu Dhabi, and Al Ain remain open as usual, and our teams there are ready to support customers wherever possible.
Kindly download our Wolfi's Workshop App (Hubtiger) to book your bike in for a service.
Click here to download the app.
Will my warranty or service schedule be affected?
We are working closely with the relevant teams and authorities to gather accurate information. We understand how important your bikes are, and we’ll share direct updates as soon as we have clear visibility.
Please contact us at customercare@wolfis.ae or
+971 50 273 4661 and we'll try to assist you on the best possible way.
Who can I contact for updates or assistance?
For any updates, questions or assistance that you may need, please contact us at customercare@wolfis.ae or
+971 50 273 4661 and we'll try to assist you on the best possible way.
Where can I find the latest official information?
The latest official updates will be posted on our blog as soon as new information is available. You can also stay informed by following us on social media @wolfis.
When do you expect the Sheikh Zayed Road store to reopen?
At the moment, we don’t have a confirmed reopening date for the store, but we’ll share an update through our communication channels as soon as we have a new physical retail location.
For any updates, questions or assistance that you might need, please contact us at customercare@wolfis.ae or +971 50 273 4661 and we'll try to assist you on the best possible way.
How are online orders and deliveries affected?
Our online store wolfis.ae is fully operational for orders, product inquiries, and support. However, some deliveries and responses may experience slight delays as we work to adapt operations during this time.
Is everyone safe?
Yes, we’re relieved to confirm that everyone is safe, and no injuries have been reported.
Can I still rent a bike from Sheikh Zayed Road store?
At the moment, bike rentals are unavailable at our Sheikh Zayed Road location, but we do have rental bikes available at our Abu Dhabi and Al Ain stores.
Is warranty support operational?
Yes, the warranty support is operational. Please email us at warranty@wolfis.ae, and our team will assist you with any related concerns.
If I had rented a bike for Dubai T100 in Wolfi's Sheikh Zayed Road store, will I still have a bike to race?
We are working hard on fulfilling all rental commitments for Dubai T100, and our team will reach out to you shortly.
