Frequently Asked Questions
Shipping
Do you ship overseas?
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. Please also bear in mind that you will be responsible to pay any import/shipping duties when the product arrives in your country.
How long will it take to get my order?
How long will it take to get my order?
Domestic deliveries (UAE) typically take 2-3 business days. International shipments are estimated by the courier at the checkout page once your country is selected. Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
What shipping carriers do you use?
We use all local courier partners for domestic shipments. For international shipments we use DHL.
PRODUCT
Can I return my product?
Can I return my product?
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Please read our Shipping and Returns Policy for further information.
If I purchase a bike how will it arrive?
If I purchase a bike how will it arrive?
Only in Dubai can we offer the shipping of bikes fully assembled. Outside of Dubai, the bikes will be shipped 85% assembled. We do advise a fully-qualified bike technician completes assembly, but this should not be necessary.
ASK US A QUESTION!
Ask us a question here!
Ask us a question here!
You may contact our Customer Services if you have any further queries!
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