Thank you for visiting and shopping at Wolfi’s. Check out our shipping terms below so you know what to expect before you get out on the road with your new gear.
Shipment Processing Time (Excluding Bikes)
We aim to have all orders processed within 1-3 business days.
Trust us, we know that new cycling gear is exciting and we will always try our best to make sure that your order is with you as soon as possible, but times can get busy. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in shipment of your order, we will be sure to contact you via email or telephone and let you know when you can expect your items.
Shipment Processing Time (Including Bikes)
Different items will have different processing times, this is especially the case with bikes where each bike will be individually assembled and checked by a fully-qualified mechanic before being shipped to the customer.
Our Customer Care team will be in contact with you on each bike purchase and liase with you further.
Shipping Rates & Delivery Estimates
Delivery dates and charges are not fixed, therefore they are subject to change depending on the location of delivery.
|Shipment Method||Estimated Delivery Time|
|International – International Courier||10 Business Days|
|UAE (Outside City Limits) – Local Courier||4 Business Days|
|UAE (Inside City Limits) – Local Courier||1-3 Business Days|
Next-Day deliveries can only occur when orders are placed before 2pm. If the order is placed after 2pm then Next-Day Delivery can not be guaranteed.
Next-Day deliveries are only considered for business days, not weekends.
Next-Day deliveries can only happen within the city limits of Dubai and Abu Dhabi as listed HERE.
Next-Day deliveries may not include bikes.
Shipping Contact, Responsibilities and Expectations
Wolfi’s ships to addresses across the world. To enquire further about international shipping email us at firstname.lastname@example.org. We may be able to pull some strings and get you riding wherever you are in the world. Wolfi’s is not responsible for the third party couriers, last-mile couriers or third party agency involvement be they governmental or otherwise. If such companies affect and delay the delivery of products, Wolfi’s is not responsible. We will do our best to help you resolve any issues so please contact email@example.com
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email containing your tracking number(s) once your order has been shipped. The tracking number will be active within 24 hours. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Wolfi's reserves the right at any time after receipt of your order to accept or decline your order for any reason. Wolfi’s reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verification or information before accepting any order.
Customs, Duties and Taxes
For deliveries outside of the UAE, import charges, customs duties, and public charges may apply in the country of destination. These costs are to be borne by the Customer. Wolfi's has no influence on these fees.
Each order goes through industry leading quality controls before being properly packed and shipped. As a result, Wolfi's is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us within the first 24 hours at firstname.lastname@example.org and we will do our best to resolve the issue.
- Please save all packaging materials and damaged goods before filing a claim.
- Images of the broken product must be submitted to us when filing a claim.
- No returned items will be accepted without prior communication including pictures.
Please be aware that the product, in reality, might look different from the photos on our website, this is because the photos are purely for illustrative purposes and do not represent what the product could look like in reality.
You may request to cancel your order if the order is not dispatched. Please check your order status on the website and then contact us at email@example.com.