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Thank you for visiting and shopping at Wolfi’s. Check out our shipping terms below so you know what to expect before you get out on the road with your new gear.

Shipment Processing Time (Excluding Bikes)

We aim to have all orders processed within 1-3 business days.

Trust us, we know that new cycling gear is exciting and we will always try our best to make sure that your order is with you as soon as possible, but times can get busy. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in shipment of your order, we will be sure to contact you via email or telephone and let you know when you can expect your items.

Shipment Processing Time (Including Bikes)

Different items will have different processing times, this is especially the case with bikes where each bike will be individually assembled and checked by a fully-qualified mechanic before being shipped to the customer.

Our Customer Care team will be in contact with you on each bike purchase and liase with you further. 

Shipping Rates & Delivery Estimates

Delivery dates and charges are not fixed, therefore they are subject to change depending on the location of delivery. 

 

Shipment Method	Estimated Delivery Time
International – International Courier	10 Business Days
UAE (Outside City Limits) – Local Courier	4 Business Days
UAE (Inside City Limits) – Local Courier	1-3 Business Days

 

Next-Day deliveries can only occur when orders are placed before 2pm. If the order is placed after 2pm then Next-Day Delivery can not be guaranteed.

Next-Day deliveries are only considered for business days, not weekends.

Next-Day deliveries can only happen within the city limits of Dubai and Abu Dhabi as listed HERE. 

Next-Day deliveries may not include bikes. 

Click & Collect option to save on shipping costs.

If you wish to have the Click & Collect option to save on shipping costs, then select this option at checkout where possible. Please email us at customercare@wolfis.ae if you have any questions on this and our Customer Care team will be in contact once any order is placed with this chosen option. Processing times may differ shop to shop depending on where any item is currently and these details will be given to the customer once the purchase has been made.

Shipping Contact, Responsibilities and Expectations

Wolfi’s ships to addresses across the world. To enquire further about international shipping email us at customercare@wolfis.ae. We may be able to pull some strings and get you riding wherever you are in the world. Wolfi’s is not responsible for the third party couriers, last-mile couriers or third party agency involvement be they governmental or otherwise. If such companies affect and delay the delivery of products, Wolfi’s is not responsible. We will do our best to help you resolve any issues so please contact customercare@wolfis.ae

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email containing your tracking number(s) once your order has been shipped. The tracking number will be active within 24 hours. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Wolfi's reserves the right at any time after receipt of your order to accept or decline your order for any reason. Wolfi’s reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verification or information before accepting any order.

Exports

For deliveries outside of the UAE, import charges, customs duties, and public charges may apply in the country of destination. These costs are to be borne by the Customer. Wolfi's has no influence on these fees.

Any shipping prices given at checkout are purely estimates and can differ in reality, the customer service will be in contact if any extra payments to cover shipping need to be made or any refunds on shipping need to be made.

Please contact us if you have any questions on this at customercare@wolfis.ae

Damages

Each order goes through industry leading quality controls before being properly packed and shipped. As a result, Wolfi's is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us within the first 24 hours at customercare@wolfis.ae and we will do our best to resolve the issue.

- Please save all packaging materials and damaged goods before filing a claim.
- Images of the broken product must be submitted to us when filing a claim.
- No returned items will be accepted without prior communication including pictures.

Please be aware that the product, in reality, might look different from the photos on our website, this is because the photos are purely for illustrative purposes and do not represent what the product could look like in reality.

Cancel Orders

You may request to cancel your order if the order is not dispatched. Please check your order status on the website and then contact us at customercare@wolfis.ae.

*Russia/Ukraine*

If you are ordering products to be delivered to either of these countries, this is not possible due to the ongoing situation there. If you have any questions on this then please contact us at customercare@wolfis.ae.